Sign In

Refund and Returns Policy

What is your return policy?

If you buy merchandise from our online shop (this is different than buying from sellers, if you buy from the sellers they are responsibles for their products), we want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to guarantee a satisfactory purchase. And help make a positive impact in humanity with your support.

Therefore we replace, free of charge, all faulty, damaged or incorrect items. Over 99% of our orders arrive perfectly. So your satisfaction is 100% guaranteed!

Never return an item without our prior confirmation. Always contact us first!

In the rare event that you receive incorrect, misprinted or damaged items, please contact us within 14 days of receipt. We will make sure to get a replacement item shipped out to you as fast as possible!

How do I return a damaged, misprinted or incorrect item?


1) Please inform of the problem by contacting us within 14 days of the receipt of your goods at providing your Name, Order number & Photos of the problem and a brief description.

2) The item has to be unworn, unwashed and in the original packaging with its unique tag.

The followings are exceptions:

– Damaged (NOT defective) items

– Dirty items

– Items that have been altered

– Items not in their original packaging

Items described on this list of exceptions won’t be accepted.

Items that were delivered by us incorrectly, misprinted or damaged will be replaced 100% free of charge for you!

3) You will receive a reply from our team and if the exchange is approved we will organize a priority replacement for you! We will give it priority over normal orders so it arrives faster!

Please do not send your purchase back to our warehouse prior receiving our confirmation.

Are there any exceptions?



We cannot accept any claims for faulty goods if they have been used, worn or in any way tampered with and we cannot accept any consequential losses relating to the purchase of these goods.

According to European regulations the right of withdrawal may not be provided for:

– The supply of goods that are made to order or personalized to the consumer;
– Sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore, as our items are made to order and personalized, LIBRYMARKET© reserves all rights about returns at its discretion.

Who covers the shipping cost of a return?


The user will be responsible for paying the return shipping fee in the case of the return of an item.

Depending on the shipping company, the time it may take for your product to reach our facilities, may vary.

If you are shipping an item valued over $75, we recommend you to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items, your selected shipping company is the one responsible of the delivery.

Other Reasons for Return


Wrong Address – If you provide an address that is considered insufficient by the courier or addressee unknown, the shipment will be returned to our facilities. We are not able to cover reshipment costs due to address errors, so you will be liable for reshipment costs once you have sent the correct address and we have confirmed the updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and as we are not able to cover reshipments, you will be liable for the cost of the reshipment. If we do not hear from you within 14 days your item will be donated to someone in need!

Non-returnable Items:
The following items are non-returnable,
– Gift cards.
– Downloadable digital products.
– Health and personal care items.

Do you offer exchanges?


Our products are made to order and once we process the order we donate its profits to humanitarian and environmental causes. As our products are made to order and profits donated for charity, we reserve the right to provide exchanges.

But if you truly need to make a size exchange, contact us at, we will review your case and do our best to provide you a solution. Contact us before 14 days have gone by since the arrival of your purchase.

Please, always make sure to check the Size Table provided within each listing together with the detailed Product Description before placing your order.

Do you offer refunds?


All our products are prepared and made on demand in our facilities. This means they are made personally for you. Once the orders are processed, profits are donated to our humanitarian and ecological projects and causes (saving children, nature, etc.).

Therefore we are not able to offer refunds after the production has started. If you quickly inform us we may be able to stop production before it starts and issue you a refund.

Send an email to with the title “#Your Order Number / Refund”. We’ll always make everything we can to keep you satisfied and continue saving the planet and humanity together!

Please check the Size Table and your order information before completing your order to prevent such cases.

If you have any doubts or questions we will be happy to assist you. You can contact us at